The speed from my router to devices has slowed again.

[Taffy57]

The speed from my router to devices has slowed again, I am on fibre 65 package but only getting 10 to 15 mbps when i do a speed test. I raised a fault on the 19th March which was resolved (apparently)

I have had this replacement router for about 12 months which has worked fine until recently 

.

Please help 

Neil Acreman

[Taffy57]

Cable is connected to the correct port as per when it was installed, nothing has changed my end, it has been working perfectly since it was installed until now  

[mandisa1-TT]

Thank you. Can you please complete the following checks and answer the questions

Please ensure the TalkTalk router is securely connected to the data (computer) port of the master telephone socket, with no microfilters in use.

Checked and Setup was already correct?
Corrected setup?

[Taffy57]

No Damage

[mandisa1-TT]

Thank you, Does any of the equipment appear to be damaged?

[Taffy57]

Open Reach NTE 5C MK 4 

[mandisa1-TT]

I need to find out what type of master, or main, telephone socket you have so I can give the correct troubleshooting advice.

The master socket will be a white box on a wall, and is where the telephone line connects into your house from outside.

Please browse to https://community.talktalk.co.uk/t5/Articles/Your-guide-to-main-phone-sockets/ta-p/2205432 - this page shows you images of the different socket types so you can identify which you have.

Can you confirm what type of master socket you have please?

[Taffy57]

No it is continually switched on.

[mandisa1-TT]

I understand, Do you regularly turn your broadband router off? For example, do you switch your router off at night?

[Taffy57]

I only use in the living room there is no requirement to use anywhere else

[mandisa1-TT]

Thank you. Does the problem occur everywhere you try and use the Wi-Fi, or just in certain parts of the house - for example upstairs, or outside the house?

[Taffy57]

No

[Taffy57]

OK thank you, last time i was sent a new router which resolved the issue (for 12months approx)

[mandisa1-TT]

Do you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line?

For example a care alarm, lifeline, health pendant or fall detector.

[mandisa1-TT]

Thank you so much, I will carry out checks. 
 

[Taffy57]

I have rebooted the router and carried out two speed tests and both times iy was showing 15mbps, so it is no different

[mandisa1-TT]

There seems there was an outage, which has now been resolved please refresh your browser and let me know if you are still experiencing the issue.

[Taffy57]

Yes i carried out a speed test this morning and it was showing 15 mbps.

[mandisa1-TT]

I understand it was then resolved however the issue has recently come back. Was this today?

[Taffy57]

I noticed the issue on 19th March when I did a speed test, I then did a diagnostic test and raised a fault 

[mandisa1-TT]

Perfect. Can you please confirm when did you start noticing the issue?