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FIbre Support

Get expert support with your Fibre connection.

Upgrading from Fibre 150 to Fibre 250

Deanosafc24
Whizz Kid
Private Message TalkTalk

on ‎20-10-2023 04:32 PM

Message 5 of 5

I supposedly upgraded on 18th October, my speed went upto 311mbps then the next day it went back to 150mbps. Why? 

DMHALL
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4 REPLIES 4

Arne-TalkTalk
Support Team
Staff
Private Message
In response to Deanosafc24

on ‎13-11-2023 11:18 AM

Message 1 of 5

Hi Deanosafc24

 

Thanks for your post

I can look into this but first, can you please update your community profile to include:

 

Name

Telephone number or account number.


Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 


Regards

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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Deanosafc24
Whizz Kid
Private Message TalkTalk
In response to KeithFrench

on ‎10-11-2023 04:22 PM

Message 2 of 5

And I am still no further forward in getting my upgrade to 250. 🤔 my is still stuck

DMHALL
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Chris-TalkTalk
Support Team
Staff
Private Message

on ‎23-10-2023 09:38 AM

Message 3 of 5

Hi Deanosafc24,

 

How are you getting on, have you tried Keith's suggestion?

Chris

Chris, Community Team 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

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KeithFrench
Community Star
Private Message TalkTalk

on ‎21-10-2023 11:22 AM

Message 4 of 5

What happens if you connect an Ethernet-connected device like a laptop or PC to the port on the ONT in place of your router and do a speed test from there?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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