Get expert support with your Fibre connection.
on 09-04-2024 01:35 PM
Hi,
I'm on fibre 65 VOIP, I was upgraded late last year.
My problem is that I only get a decent wifi speed in the room where the router is. The signal doesn't transmit well to the other rooms in my property.
I've got a small flat, the router is where the cables come into my flat - in the hall. The hall is in the centre of the flat and all the rooms come off the hall. Nowhere in the flat is more than 6 metres from the router. Despite this I regularly get speeds of 1 or 2mb even when I'm only 3 or 4 metres from the router. It's dire.
I've had to buy a wifi extender to allow my desktop pc to connect.
I ran your connection test a couple of weeks ago and it said there was a fault. However I didn't get any messages to say it was resolved. I've run the connection test again now and again it says there is a fault.
I've checked and no-one else is using my wifi. My router was set-up and plugged in by the engineer who installed the fibre
Please can you help.
Fiona
on 13-04-2024 11:21 AM
If you still need help I can offer a lot of support with any WiFi issues. However, I do need to know the make/model of router that you have first.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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on 11-04-2024 07:54 AM
Hi Fiona,
Do you still need assistance with this?
Thanks
Michelle
on 09-04-2024 01:56 PM
Hi Fiona
I'm sorry to hear this.
Are you using the Sagemcom WIFI hub?