WIFI NOT CONNECTING TO 2.4GHZ DEVICES

[danny0367]

Hi

My router has suddenly stopped operating on the 2.4Ghz WiFi

Devices can connect to the 5Ghz channel OK, but not the devices that can only use 2.4Ghz
Have power recycled the router but still same.

Can I be sent a new router please as it seems to have gone faulty ?
Thanks

[Debbie-TalkTalk]

Hi danny0367

I'm so glad to hear this, thanks for letting us know 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again

Debbie

[danny0367]

Hi Debbie

All sorted. Installed new router and issue with connecting to 2.4Ghz wifi appear to be resolved.

Many thanks for your assistance and appreciate the follow up this morning.

[Debbie-TalkTalk]

Hi danny0367

How are you getting on?

[Debbie-TalkTalk]

Hi danny0367

Oh that's great, thanks for letting me know 🙂

[danny0367]

Hi Debbie

its due for delivery today.

Thanks for the follow up.

[Debbie-TalkTalk]

Hi danny0367

Have you received the replacement router?

[KeithFrench]

All they tell me is that it was done for security reasons. No there isn't a hidden page.

[danny0367]

Hi Keith

Thats surprising. Why was it removed ?

How do users backup the router config ?

is there a hidden page with backup/restore ?

[Debbie-TalkTalk]

Hi danny0367

Ahh you're welcome 🙂

Please let us know how you get on.

Thanks

[danny0367]

Thanks Debbie much appreciated.

[KeithFrench]

Hi @danny0367 

I totally agree with @ferguson on this.

[Debbie-TalkTalk]

Hi danny0367

Apologies for the delay.

I've ordered a replacement router, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

[ferguson]

@bigkenny 

You are entitled to choose your own equipment if you prefer, but the TalkTalk WiFi Hub 2 is far from "pants."

[bigkenny]

Well its a hard to get one now. Its a ZYXEL router version XMG3927-B50A it can work with G.Fast as well. Works good on TT-FTTC. I even

bought a 2nd hand one set it all up (used the saved settings from the one Im using, tested it all works with all my stuff) packed it away so if my current working one plays up I can quickly plug cables into this one and away I go no fiddling with settings again. I have it all set up with 2 more wifi routers in my house all cabled with cat5e or cat6 cable the 2 other routers (TP-Link ones) all set in AP mode. So the Zyxel is the gateway modem/router and goes out to the two TP-Link Archer AX50 routers. Works great.

[danny0367]

Which modem/router do you use Kenny ?

[bigkenny]

that’s why the freebie TT routers are `pants` so many things limited you can do or don’t work. You’re better off buying your own and have total 100% control of your router/settings etc. Saved backups, no Wi-Fi locked into chs. Have/use Guest SSID etc. I`ve had my own router/modem over 3 years now with no issues what so ever. Keep the TT one as a test unit and get your own, you will be glad  

[danny0367]

Thanks Keith much appreciated.

How long does it take roughly for talktalk to ship a new one out ?

[KeithFrench]

I will ask TalkTalk to do that.

[danny0367]

Oh dear, 2.4Ghz has failed again

Please send me a new router please ?

Thanks

[KeithFrench]

Backup & restore missing is not a bug, it is by design.