Wavlink router AC3200

[Lorneylu]

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We have purchased a temporary router as our current one stopped working like no power to it  until we receive our new router for fibre 150 as we have no problem internet and data signal is shocking. The router will not connect to the internet? Any suggestions to help get us back on track. Any help will be appreciated thank you 

it will not let me upload an image of my options 

[ferguson]

Ah, that's a shame. Good luck with your new provider. There should be a returns bag with the router when it arrives, if not then post back here and the support team can arrange one for you.

[Lorney1]

It won’t let me use my original screen name so had to create this one, I have decided to end my contract with talk talk and go with another internet provider, everyone who helped on here has been great but other sides of the customer service, shocking service. It’s a shame really as I have never had a problem in last 10 years really but just goes to show that one incident can change everything. 

[fr8ys]

@Lorneylu Chris won't be back now until Monday.

Hopefully if dispatched today you should get it Monday. If the delivery company work Saturday it may be earlier ( not wishing to get your hopes up though!).

[ferguson]

Chris and the rest of the support team won't be back online before Monday. 

[Lorneylu]

Hi chris, please can you ask for the tracking number to be sent to me by message.  This is only way I can trust this has happened. Thank you 

[Chris-TalkTalk]

Hi lorneylu,

The order is now showing 'fulfilment requested' so it hopefully should be dispatched later today

Chris

[Gliwmaeden2]

Staff will respond in the morning, @Lorneylu, so not today. 

[Lorneylu]

Hi @Chris-TalkTalk 

From my understanding another replacement router was being prioritised for delivery tomorrow they was able to do something but so far no tracking number has been sent. Can anyone help by looking into this, I can’t spend another hour on the phone being passed from department to department 

[Chris-TalkTalk]

No problem

[Lorneylu]

Thank you 

[Chris-TalkTalk]

OK thanks. Yes I can confirm that this has been escalated to have a router sent, apologies for the delay

Chris

[Lorneylu]

Hi Chris, I haven’t yet,

I spoke to someone on the phone and luckily I did as it turns out according to the system I have a stuck order from 2018 that is preventing any order being dispatched

your colleague has said they would monitor this stuck order and should be with me in 2 days but I would like some kind of written confirmation this has happened and the replacement router until fibre is installed  and fibre router are being despatched ready for installation date, 

as you can imagine this has been quite a stressful situation and spending many hours on the phone trying to get this resolved and being passed from department to department

thank you 

[Chris-TalkTalk]

Hi Lorneylu,

Have you received the replacement router yet?

Chris

[Lorneylu]

Hi Michelle, is there anyway you can progress this order for the temporary copper line router, I really need internet back up and running in the house on Thursday due to an exam I am due to sit. It’s why it’s becoming so urgent now. 

[Lorneylu]

Thank you for your quick replies . 

[Michelle-TalkTalk]

Hello,

Once the router is dispatched you'll receive an email confirmation with the tracking number.

Thanks

Michelle

[Lorneylu]

Thank you, is there anyway I can track the order please? Only as I will need someone to be here to sign for the delivery. 

[Michelle-TalkTalk]

Morning,

I'm sorry to hear this. We'll check back in with you tomorrow to see if the replacement router has arrived.

Thanks

Michelle

[ferguson]

In all honesty you may be best just to sit it out until the replacement router arrives. Otherwise, wait and see what the support team say when they pick this up tomorrow. 

[Lorneylu]

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