White light but no internet (reset only temporarily resolves)

[StKi1da]

Is there anything else I can do to resolve the issue where I have a white light on the router but no internet. As per the instructions on the help page -  A hard reset and/ or turning it off and back on again resolves the problem for a few minutes and then internet fails again.

[Gliwmaeden2]

@Fredericka, if you need staff support, please post a new topic.

Go to " help with your service" in the forum menu and choose the most appropriate board. Then click on start a topic to begin your own thread. 

Staff reply during the day, Monday to Friday, though hours may differ over the festive period. 

[StKi1da]

I did do a line test from their support website - which suggested the line was normal. The TT message on their support chat suggest that they "have escalated to the router manufacturer". As stated - rebooting the router results in getting internet for a short time before it again drops out after a few minutes. Who knows - at least it seems to not be just me - so hopefully they will be taking action regardless of what actually s causing it and what they are telling us!

[Fredericka]

I do not have talktalk router. Internet and email have been down since around midday 16 Dec.

Nothing to do with the router..

[StKi1da]

No I cannot (from Terminal ping while physically connected to the router)

[KeithFrench]

Can you ping 79.79.79.79 and 79.79.79.80 the TalkTalk DNS servers?