Wi-Fi issues on FaceTime and other apps to Canada

[Nosaj]

Hello. I have been having intermittent issues with using FaceTime, iMessage, WhatsApp video calls to Canada for a long time now over Wi-Fi. I have even tried video calling on instagram and this is also the same as mentioned. Sometimes, but not often, it connects for a minute or two, then just cuts out. All work when I use 4G data. Please advise.

[Chris-TalkTalk]

OK thanks. Could you switch your router off and leave it off for at least 30 minutes, then switch back on and retest. Please let us know how you get on

Chris

[Nosaj]

all info updated.

thanks,

[Chris-TalkTalk]

OK thanks. Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

[Nosaj]

Hi Chris,

yes all these apps work as they should every time with UK communication.

[Chris-TalkTalk]

Hi Nosaj,

Do all these apps work OK when calling people in the UK?

Chris