WiFi connected but no internet

[HBurbs]

Hi, I’ve got fibre 65 and multiple times a day getting the ‘connected - no internet’ message. Only solution is to restart the router. Speeds are also slow. Could a new router be needed?

[Michelle-TalkTalk]

Hello,

Thank you. I've run a test on the line now which hasn't detected a fault, however I can see a few re-connections on the line. Is the voice service ok with no noise? Does your main socket also have a test socket please?

Thanks

Michelle

[HBurbs]

Hi Michelle,

I’ve added that information to my profile.

thanks!

[Michelle-TalkTalk]

Good afternoon,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle