Wifi hub - no operator logs

[martynwjones]

Hello,

My Internet connection to the outside world seems to drop once a day now, steadly got worse over the last month.  I thought I would go into the Router setup and review the operator logs.  However, to my suprise the list is empty and I cannot see any logs.  Is there a fix for this please?  Software version: SG4K100208. I have full upload and download speed at the moment.  Also, the router pages seem very slow to load, this is unusual.  I have reset the router by turning off the power for 10 minutes.  I do not use the wifi.

Thanks for your help

Marty 🙂

[mandisa1-TT]

Thank you for confirming that for me. 
Do you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line?

For example a care alarm, lifeline, health pendant or fall detector.

[martynwjones]

Speed is fine - downloading around 70.  Just drop outs

[mandisa1-TT]

Awesome. Just to confirm @martynwjones Are you experiencing any other issues like slow speeds or is it just the dropping connection?

[martynwjones]

Yes, I am at home now.  Please go ahead with whatever you need to do at your end.

[mandisa1-TT]

Hi there @martynwjones I am sorry to hear the issue is back. I would love to assist you with your query, we will need to complete diagnostics checks to detect the fault. Please confirm if you are messaging us from home??

[martynwjones]

 

Hello - I am afraid the drop outs are back.  The Router starts blinking Orange for about 90 seconds and then Connection is back for a few hours then goes again.  can you help please?

[Philile-TT]

Great. Thanks.

[martynwjones]

Sure - I will monitor today and let you know - thanks

[Philile-TT]

@martynwjones can I ask that you contact us when you experience this so that we can run a diagnostics test. 

[Philile-TT]

@KeithFrench thank you for the support. 

[KeithFrench]

Yes, this is a known bug in V208. I am waiting to find out when the next version is due for release.