Wifi keeps dropping
on 26-02-2024 08:15 AM
Message 14 of 14
Hello my WiFi connection keeps dropping. This has been happening since the 16th February. I have been in touch by the chat facility twice and a update of firmware was done to the hub the line was being tested and monitored for 24 hours but I am still having disconnections. Where the router will flash red then reconnect. Could I have some help with this please. Thanks.
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13 REPLIES 13
on 05-03-2024 06:41 AM
Message 1 of 14
Hi Prim16
I'm so glad to hear this 🙂
Please let us know if you do experience any further issues.
I have sent you a Private Message with a link to a short survey for the Community.
Thanks again.
Debbie
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on 04-03-2024 04:34 PM
Message 2 of 14
Hi its been much more stable thanks I haven't noticed any disconnections with the new router.
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on 04-03-2024 02:22 PM
Message 3 of 14
Hi Prim16
How's the connection been over the weekend?
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on 29-02-2024 02:14 PM
Message 4 of 14
Hi Prim16
That's great 🙂
I will check in again with you on Monday to see how the connection has been over the weekend.
Thanks again.
Debbie
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on 29-02-2024 02:12 PM
Message 5 of 14
The router has now been delivered I will set it up tonight and see how it goes over the next few days.
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on 29-02-2024 10:03 AM
Message 6 of 14
Hi Prim16
I'm really sorry to hear this.
If you haven't received this by the end of today then please let me know.
Thanks
Debbie
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on 29-02-2024 09:56 AM
Message 7 of 14
Hello
no unfortunately it was supposed to be delivered yesterday but yodel didn't deliver it.
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on 29-02-2024 09:51 AM
Message 8 of 14
Hi Prim16
Have you received the replacement router?
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on 27-02-2024 08:15 AM
Message 9 of 14
Morning,
Great, thank you 🙂 We'll also check back in with you in a couple of days.
Michelle
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on 26-02-2024 07:44 PM
Message 10 of 14
Thank you Debbie I will do.
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on 26-02-2024 09:00 AM
Message 11 of 14
Hi Prim16
Thanks for your reply.
The router is on its way, please allow 24-48hrs for this to arrive.
Let us know how the connection compares with this router.
Thanks again.
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on 26-02-2024 08:50 AM
Message 12 of 14
That's great thanks I am happy to try that.
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on 26-02-2024 08:39 AM
Message 13 of 14
Hi Prim16
I'm really sorry to hear this.
The line tests are clear - No faults detected.
I think we will need to send a different make and model of router. Are you happy for me to arrange this?
Thanks
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