Get expert support with your Fibre connection.
on 16-03-2024 02:31 PM
Hi, can you please turn off the wireless optimisation on my Fast5364 router again?
An agent reset it to factory settings, yesterday, and now the 2,4g channel is resetting to channel 1, when I need it on channel 7 to avoid other signals in and around our house.
Thank you in anticipation!
Kately
Answered! Go to Solution.
on 20-03-2024 06:34 AM
Hi Kately
I'm so glad to hear this, thanks for letting me know.
If you do experience any further issues with the WIFI optimisation then please let us know.
Thanks again.
Debbie
on 19-03-2024 04:48 PM
Sorry for the late reply!! Everything is back to normal, thank you!
Hopefully the ongoing works on our lines will be finished soon and the connection speed and stability settle.
Thanks again, your work is much appreciated!!
on 19-03-2024 09:08 AM
Hi Kately
How's the connection been since the WIFI optimisation was switched off?
on 18-03-2024 06:47 AM
Hi Kately
Apologies for this.
I've switched the WIFI optimisation off, please let us know how the connection compares.
Thanks
Debbie