every day have to disconnect the router to jump start again. speed drops to 2mb instead of 35mb.

[Azadaziz]

why do I have to disconnect the router to establish a decent speed to be dropped to half in two hours time and to almost 2 mb in the evening.  I suppose to get 35mb at least but rarely get that. 

[Debbie-TalkTalk]

Hi Azad

That's great news, thanks for letting us know 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

[Azadaziz]

Hi Debbie

Thank you for sending the new router.  since then the speed has been stable and so far i have not observed any dropping in the speed through out today.  I have sent back the old router.

Thank you for your help.

kind regards

Azad

[Debbie-TalkTalk]

Hi Azad

Have you received the router?

[Debbie-TalkTalk]

Hi Azad

Thanks for your reply.

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Debbie

[Azadaziz]

Hi Debbie

that would be great and to ensure it is not the router.  

Many thanks for your help.

Kind regards 

Azad

[Debbie-TalkTalk]

Hi Azadaziz

Thanks for updating your Community Profile.

I've completed a line test and this is clear - No faults detected.

Would you like me to send a replacement router for testing so we can rule this out?

[Debbie-TalkTalk]

Hi @Azadaziz 

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

[Azadaziz]

I continue to suffer slow internet speed going down to 1mb from 35.  I had nothing connected until the evening and watching netflix is a painful experience with pixilated pictures. 

[Michelle-TalkTalk]

Good morning,

Do you still need assistance with this?

Thanks

Michelle

[Debbie-TalkTalk]

Hi Azadaziz

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

[KeithFrench]

Yes, but which TalkTalk router?

[Azadaziz]

I have a talktalk router.  And I am on Fibre 65. All are affected regardless of wired or wireless.

[KeithFrench]

Please can you elaborate by answering these few questions:-

1. What make/model of router do you have (if this is a TalkTalk router, these details will be on a label on the rear or underside of it)?
2. What package are you on?
3.. If you have any wired connections, are they affected in the same way as wireless ones?