fibre 65 now 42 mbps

[Anonymous]

hi my fibre 65 has dropped from 77 mbps to 42 mbps done all the checks that tt says i should do even testing socket still the same speed of 42mbps when i do speedtest it says my speed of 42mbps is as expected i had fibre 65 for 3 years or more it was always in 70s iam out of contract dont know if that counts i was going to renew but not if it stays at this speed i pay for 65fibre and i should get what i pay for

[KeithFrench]

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

[Anonymous]

hi speed is when in test socket also speedtest  on pc thru tt also same speed on ookla speedtest site

[KeithFrench]

Just to be clear, is this the speed shown when you log into the router, whilst it is in the test socket, or a speed test from a device?