full fibre not up to speed

[graham29]

I have now been connected to full fibre for 10 days and I have noticed no improvement to the speed I was getting before. Please can anyone help me? Graham29.

[Michelle-TalkTalk]

Morning,

How are you getting on?

Thanks

[Michelle-TalkTalk]

Morning,

Thanks for confirming. Have you tried powering down both the ONT and router for a full 30 minutes and then retested the speed again?

Thanks

[Gliwmaeden2]

Staff will be back to give support on Monday, @graham29.

[graham29]

My Package is Fibre 150 with Voice Package and I have now been connected for a fortnight with no imrovement in spped!

Graham29.

[graham29]

My Package is Fibre 150 and Voice Package but I have noticed no increase at all and I have now been connected for a fortnight!

Graham29

[Michelle-TalkTalk]

Morning,

Can I just confirm, what speeds did you upgrade to?

Thanks

[Gliwmaeden2]

What's the new package called, @graham29? There's FTTC Fibre65 and also full fibre, FTTP Fibre65, so being full fibre won't make a huge difference in itself unless you signed up for one of the much faster products.