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FIbre Support

Get expert support with your Fibre connection.

full fibre not up to speed

graham29
Conversation Starter
Private Message

on ‎30-05-2023 03:25 PM

Message 8 of 8

I have now been connected to full fibre for 10 days and I have noticed no improvement to the speed I was getting before. Please can anyone help me? Graham29.

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7 REPLIES 7

Anonymous
Not applicable
Staff
Private Message
In response to graham29

on ‎09-06-2023 07:00 AM

Message 1 of 8

Morning,

 

How are you getting on?

 

Thanks

 

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Anonymous
Not applicable
Staff
Private Message
In response to graham29

on ‎05-06-2023 06:48 AM

Message 2 of 8

Morning,

 

Thanks for confirming. Have you tried powering down both the ONT and router for a full 30 minutes and then retested the speed again?

 

Thanks

 

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Gliwmaeden2
Community Star
Private Message TalkTalk
In response to graham29

on ‎03-06-2023 10:53 AM

Message 3 of 8

Staff will be back to give support on Monday, @graham29.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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graham29
Conversation Starter
Private Message
In response to Gliwmaeden2

on ‎03-06-2023 10:00 AM

Message 4 of 8

My Package is Fibre 150 with Voice Package and I have now been connected for a fortnight with no imrovement in spped!

Graham29.

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graham29
Conversation Starter
Private Message
In response to Anonymous

on ‎03-06-2023 09:58 AM

Message 5 of 8

My Package is Fibre 150 and Voice Package but I have noticed no increase at all and I have now been connected for a fortnight!

Graham29

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Anonymous
Not applicable
Staff
Private Message

on ‎31-05-2023 06:29 AM

Message 6 of 8

Morning,

 

Can I just confirm, what speeds did you upgrade to?

 

Thanks

 

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎30-05-2023 06:24 PM

Message 7 of 8

What's the new package called, @graham29? There's FTTC Fibre65 and also full fibre, FTTP Fibre65, so being full fibre won't make a huge difference in itself unless you signed up for one of the much faster products. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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