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FIbre Support

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intermittent broadband service

MCMURRAY
First Timer
Private Message TalkTalk
Message 6 of 6

Broadband keeps dropping out - no connection - it has been like this for some months and we had put up with it. WE have reported it before, no perceivable improvement, but now it is getting ridiculous - meetings, programmes on TV and video on computer are interrupted. Speed test is as expected when working but obviously no test possible when drops out.

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5 REPLIES 5

Message 1 of 6

Hi Scott,

 

I'm sorry to hear this. Please can you create your own topic and we can look into this further for you.

 

Thanks

 

Michelle

 

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Scott53
First Timer
Private Message TalkTalk
Message 2 of 6

I have exactly the same issue,  my wife has meetings via the laptop and it drops out, the PC says the bandwidth is to low. Watching TV is a nightmare,  it goes off every single day. I spent an hour explaining the problem on the phone but like you it's OK when it's checked 

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Message 3 of 6

Hi @MCMURRAY 

 

Do you still need help with this?

 

Please can you add your TalkTalk landline number to your Community Profile, we can then take a look at this for you.

 

Thanks

 

Debbie

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Debbie-TalkTalk
Support Team
Staff
Private Message
Message 4 of 6

Hi MCMURRAY

 

I'm really sorry to hear this.

 

Please can you add your TalkTalk landline number to your Community Profile, we can then take a look at this for you.

 

Thanks

 

Debbie

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 5 of 6

@MCMURRAY, complete your community forum profile details for Talktalk staff to identify your account. 

 

Go via your avatar, settings.... add Talktalk telephone or account number in Personal Information. SAVE CHANGES. 

 

It's a good idea to leave the router plugged in directly at the test socket for them to check things in the morning. 

Gliwmaeden2, a fellow customer.