intermittent broadband service

[MCMURRAY]

Broadband keeps dropping out - no connection - it has been like this for some months and we had put up with it. WE have reported it before, no perceivable improvement, but now it is getting ridiculous - meetings, programmes on TV and video on computer are interrupted. Speed test is as expected when working but obviously no test possible when drops out.

[Michelle-TalkTalk]

Hi Scott,

I'm sorry to hear this. Please can you create your own topic and we can look into this further for you.

Thanks

Michelle

[Scott53]

I have exactly the same issue,  my wife has meetings via the laptop and it drops out, the PC says the bandwidth is to low. Watching TV is a nightmare,  it goes off every single day. I spent an hour explaining the problem on the phone but like you it's OK when it's checked 

[Debbie-TalkTalk]

Hi @MCMURRAY 

Do you still need help with this?

Please can you add your TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

[Debbie-TalkTalk]

Hi MCMURRAY

I'm really sorry to hear this.

Please can you add your TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

[Gliwmaeden2]

@MCMURRAY, complete your community forum profile details for Talktalk staff to identify your account. 

Go via your avatar, settings.... add Talktalk telephone or account number in Personal Information. SAVE CHANGES. 

It's a good idea to leave the router plugged in directly at the test socket for them to check things in the morning.