That means that your device is connected to the router, it will then attempt to see if it can connect from the router to the internet, which is where it fails. This can be due to several reasons, but the easiest fix is probably to reboot the router. If it is still causing problems, what devices are affected & how do they connect to the router, via wireless or an Ethernet cable?
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here
How to contact TalkTalk Broadband - TalkTalk Help & Support
