when can I expect re-connection to internet?

[kannank]

Hello,

(edit: mods, can you please move to fiber forum please? I have fiber 35 account)

I moved house and got an email saying I can connect my router and the connect should start to work. Also I got conflicting SMS stating I need/ dont need an engineer to setup.

Earlier the connection was through optic fiber, so had the router connected directly via ethernet (DHCP setting).

now, after move, it is back to copper and hence I have connected the phone line and changed the IPV4 setting to PPP.

anything else needs to be changed?

The orange light in the router is flashing slowly and no internet.

Anything I need to check/ reconfigure?

When can I can expect to be reconnected?

thanks.

[kannank]

Stock talktalk hub (version 2?).

grey one with light low center.

[Chris-TalkTalk]

Ok thanks. Which router do you have?

Chris

[kannank]

Hi Chris,

yes, the router is ON and connected to master socket.

[Chris-TalkTalk]

OK thanks. Is your router currently switched on and connected to the master telephone socket?

Chris

[kannank]

hello,

Apologies, I have just updated with the updated number of the new house.

k

[Chris-TalkTalk]

Hi kannankariraman,

Is the telephone number in your community profile your current TalkTalk landline telephone number?

Chris