Hi 1st post, 💬
I've been trying to get a 3rd party router to work direct from the ONT a CF one, having spent hours reading I know the issue is the inability to turn on the Vlan ID to 0 *zero*.
So I use the chat function to discuss turning off the Vlan as mine only works enabled on the Sagefast, after going through the motions with what I assume was really Ai with a human name? I get first to ap my 3rd party, then I get told that to switch off the Vlan will make my connection unstable before getting hit with the ultimate confidence booster "Could you explain what a Vlan ID is" 👀 it disconnected after my last reply which was polite enough and not one of those slam the phone down ones.
From all of this I deduct that TT doesn't want me to use a different router, 😡 so is it possible to turn off the Vlan or not at their end as suggested has happened with other users? If I'm stuck like this it looks like I'll be looking elsewhere when the contract ends, I didn't have any of this when I was on copper and if they insist on us having to use their equipment I find that poor as all ISP equipment is like anything free...functional, I've also noticed the bungled FW update recently where the limited advanced options have vanished which is another reason why I prefer my own gear. 🤗
It's also fair to say I've been with this company through 3 incantations that I can remember for a very long time and this is the first time I've had cause to have to have a moan.
Any further help appreciated,
Onta.
