3rd party rourter setup

[bralla]

Hi everyone

I need help. I am trying to replace the Sagencom FAST 5464-2 router with a 3rd party router to work directly from the ONT (ASUS RT-A87U). I am configuring with Auto IP and VLAN 101 priority 0 (https://community.talktalk.co.uk/t5/Articles/Set-up-a-non-TalkTalk-router/ta-p/2205383), but connecting is impossible.

Someone who has configured a 3rd party router, could you help me, I have tried different configurations and it is frustrating.

Thanks

[Chris-TalkTalk]

That's great news, thanks for letting me know 🙂

Chris

[bralla]

Hi @Chris-TalkTalk 

I reconnected the eero (before restarting the ONT), and it worked! I have internet!

Thank you so much for your help. I am really grateful!

[Chris-TalkTalk]

Hi bralla,

I've made a change, can you please leave it an hour and the try the eero again

Thanks

Chris

[bralla]

Hi @Michelle-TalkTalk

The replacement router arrived yesterday, but the new one (eero 6) won't connect.

I have connected the router to the ONT, for 5 minutes the status light flashes white and finally stays solid red.

Now, I am using the old router to have internet connection.

[Michelle-TalkTalk]

Hello,

Just checking back in to see if the replacement router has arrived?

Thanks

Michelle

[Debbie-TalkTalk]

Hi @bralla 

Thank you for the Private Message.

The router is on its way, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Debbie

[Debbie-TalkTalk]

Thank you @bralla 

Please can you also send me a Private Message to confirm the name on the account?

[bralla]

Hi Debbie

Yes, I filled my data in "My Settings" (First name, Last name and TalkTalk Phone or Account number)

[Debbie-TalkTalk]

Hi @bralla 

No problem, I can send you a new router.

Have you added the correct landline number to your Community Profile as I'm unable to locate your details? (please don't post the number on this thread, please only add this to your Community Profile)

Thanks

Debbie

[bralla]

Hi Debbie-TalkTalk

I would be grateful if you could send me a replacement router as this solves my problem.

[Debbie-TalkTalk]

Hi bralla

Sorry for the delay.

Are you happy for me to send you a replacement TalkTalk router?.

In regards to your own router, I can only provide this help page Set up a non-TalkTalk router

[ferguson]

No worries and fair enough. I am confident that the support team will sort this out for you.  🙂

[bralla]

It is normally always on, except when I don't use it for long periods of time (holidays). The last time I turned it on, the button wouldn't stay on. It survives with a DIY, but it fails too many times in a row.

I appreciate your help @ferguson 

[ferguson]

In which case wait for the support team to respond when they are back online on Monday, they may well consider a swap out for you. Are you in the habit of switching your Hub off via the power button on a regular basis? They do work best when connected 24/7. 

[bralla]

I have problems with the power button and wanted to replace it with my old router. I am doing this to be prepared in case it fails for good.

[ferguson]

Have you tried reaching out to Asus directly? May I ask why you have chosen to switch to a router with a poorer spec than the Hub?