The TalkTalk community will be unavailable on 4th February while we make a few changes.
During this time you’ll still be able to access the service status page and our help and support site for support during this time.

Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

NEED SOME HELP?

We’re here 24/7. 365 days a year.
Ask questions. Find your answers. Connect.

Address does not show up in installation address options

kylda
First Timer
Private Message

on ‎19-07-2023 02:54 PM

Message 2 of 2

Hi there


I have just moved into a new build flat with an openreach ONT set up. I have been trying to sign up with talktalk for almost 2 weeks. The reason I cannot complete a signup is because (my address is eligible) it does not show up under the installation address option. I have confirmed the address with both openreach and Royal Mail. 

Someone on the chat box confirmed this was an issue with Talktalk and said that they had escalated but I just want to sort out internet.  

May you please help me get this resolved so that I can sign up? I’ve added my address to the private notes of this

account. 

thanks

0 Likes
1 REPLY 1

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎20-07-2023 11:07 AM

Message 1 of 2

Hi kylda

 

I have checked our sales site Address Results | TalkTalk and your address does show in the list? 

 

Have you actually spoke to the sales team? 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

0 Likes
© TalkTalk 2026