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Address does not show up in installation address options

kylda
First Timer
Private Message
Message 2 of 2

Hi there


I have just moved into a new build flat with an openreach ONT set up. I have been trying to sign up with talktalk for almost 2 weeks. The reason I cannot complete a signup is because (my address is eligible) it does not show up under the installation address option. I have confirmed the address with both openreach and Royal Mail. 

Someone on the chat box confirmed this was an issue with Talktalk and said that they had escalated but I just want to sort out internet.  

May you please help me get this resolved so that I can sign up? I’ve added my address to the private notes of this

account. 

thanks

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1 REPLY 1

Arne-TalkTalk
Support Team
Staff
Private Message
Message 1 of 2

Hi kylda

 

I have checked our sales site Address Results | TalkTalk and your address does show in the list? 

 

Have you actually spoke to the sales team? 

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