NEED SOME HELP?

rachlg · ‎22-03-2023

Hi,

At some point on Monday night/Tuesday morning an animal has chewed through the fibre cabling on the outside of our house and as a result we have no internet. I phoned talktalk yesterday and they advised that an engineer would be round today or tomorrow, and we should get a text this morning to tell us when they would be coming. I’ve not had a text and there seems to be no indication that they are actually coming. Just wondering how to go about actually booking an engineer as we’ve got no internet and as my husband and myself work from home we need our internet and hoping for a fix asap!

Thanks in advance.

Karl-TalkTalk · ‎22-03-2023

Hi

I've passed this to our Teams to pick up and arrange an engineer for you.

Karl.

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Chris-TalkTalk · ‎22-03-2023

Hi rachlg,

I've sent you a PM to confirm some details so that we can look into this further

Chris

Chris, Community Team

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NEED SOME HELP?

Animal chewed through cable - no internet!