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Friday
I unplugged our system yesterday to put up Christmas Tree, on reconnection nothing worked.
We had three green lights on the Openreach box, Eero light was orange and the small black box, that connects to Eero had green and yellow on reverse but only two of the usual 3 blue lights on the front.
The router had a flashing orange light on front.
I tried all the usual resets but nothing.
This morning I have plugged in our old Router and we are back on line but phone does not work.
I am assuming the Router at fault but is there anything else I can try first ?
Thamks
52 minutes ago
Morning,
Please let us know if you need any assistance.
Thanks
Michelle
an hour ago
Thanks all.
I will keep check on speed over next week or so and look at buying that hub.
11 hours ago
You connect the ONT to the eero via ethernet as usual. Then you connect the switch to the other port on the eero and voilà, you have extra ethernet ports! 🙂
11 hours ago
The splitter looks just the job to keep speed as it was with router before it died.
So to keep the main users connected I guess Open reach cable would go to Hub then outs to eero, Tv and PC ?
11 hours ago
Bit confused at this. If the Fibre ends at Openreach box are you saying it connects wirelessly to Eero and I don't need the Ethernet cable ?
I thought wired signal went to eero then out to devices wirelessly.
yesterday
To extend the number of Ethernet ports, simply buy one of these gigabit switches (less than £10):-
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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yesterday
The eero does a speed test automatically. To see the latest results in the eero app go to Home > Internet and it is shown there, plus there is a button to run another speed test.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
yesterday - last edited yesterday
@Theshed wrote:So the eero only has 3 ports.
Power, Voip and Fibre in.
The eero router has power and two Ethernet ports -
The fibre cable stops at the ONT (Openreach box)
yesterday
I see, to run the test via Ethernet you would need to disconnect the DVA but I wouldn't bother unless the speed is low over wifi
Chris
Chris, Community Team
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yesterday
Hi
So the eero only has 3 ports.
Power, Voip and Fibre in.
So I am not able to use an Ethernet to hard wire PC or Tv.
Or am I missing something ?
yesterday
Sorry, I'm not sure what you mean by 'not an option with the eero'
Chris, Community Team
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yesterday
So far yes, but we are working evenings this week so have yet to try service in 'normal' use.
Will be back in touch if needed.
Can I ask one more question.
Before running the test, it says 'best done with ethernet cable attached'.
Why is this not an option with the eero ?
yesterday
Thanks for running the tests, so does everything seem to be running OK now?
Chris
Chris, Community Team
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yesterday
Screenshots from Fast.com
yesterday - last edited yesterday
Good Morning Chris.
I have ran two speed tests this morning.
Screen shot from first one attached.
For reasons unknown second did not stay on screen long enough to screenshot.
But, it did say status 'good'.
Speed appears ok, but I have not been home of an evening to confirm.
I did note, on the speed test introduction it did say best speeds are obtained by using an Ethernet cable.
Obviously this is not something I am able to do which was the original cause of the fault.
Sorry Chris
I just re-read your message I did not use Fast.com so will run again using Fast.
Thanks
Monday
Hi Theshed,
Can you run a couple of speed tests on fast.com, at least 10 minutes apart, and let me know what speeds your get
Chris
Chris, Community Team
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Friday
Ok so after the speed test I received an Email with a number advising me to make contact.
After going through the menu I was advised to leave a mobile number.
I was then sent a series of suggestions that I had already tried.
Then got onto Live Chat, was cut off after an hour and had to text.
Back on again and same questions !
I am now waiting for 'further investigation'. taking upto 3 days, so hopefully after the weekend I will have an answer.
So far very unimpressed and I'm not sure the fault was actually understood. 😠
Friday
So, received an Email requesting that I call a given number.
I rang that number and the message told me to leave mobile number for help by text !
Friday
Ok, so ran the speed test, and this is what came back ?
We’ve opened a repair case to investigate any potential issue with your connection.
We’re looking into it and should have an update in the next 5 minutes.
Come back to this timeline to see all future updates on your case.
Friday
Could you run a speed test on the PC and let me know what speed you are getting
Chris
Chris, Community Team
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