Broadband failure

[Theshed]

I unplugged our system yesterday to put up Christmas Tree, on reconnection nothing worked.

We had three green lights on the Openreach box, Eero light was orange and the small black box, that connects to Eero had green and yellow on reverse but only two of the usual 3 blue lights on the front.

The router had a flashing orange light on front.

I tried all the usual resets but nothing.

This morning I have plugged in our old Router and we are back on line but phone does not work.

I am assuming the Router at fault but is there anything else I can try first ?

Thamks

[Chris-TalkTalk]

Could you run a speed test on the PC and let me know what speed you are getting

Chris

[Theshed]

Hi

New cable made no difference.

Our system ran through router as both PC and Tv where hard wired.

So I have rewired direct to Eero and system is now working but both Pc and Tv are running slow.

What can I do to restore speed ?

[Chris-TalkTalk]

Hi Theshed,

Thanks for updating your profile, please let us know how you get on with the new cable?

Chris

[Theshed]

Thanks, I've updated that. 

I will try the new cable and hope ! 🤞

[KeithFrench]

The box that the eero connects to should be the ONT, I do not know what the Openreach box is then.

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, Full Fibre account number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

[Theshed]

Yea we have The Fibre 150 with VOIP.

And the Eero came with the package.

[KeithFrench]

Do you have full fibre in which case the Openreach box is the ONT or G.Fast? I assume that as TalkTalk only supplies eeros on certain Full Fibre packages, that is what you have? Of course, they could be eeros that you purchased yourself. Please can you confirm exactly what package you have?

[Theshed]

Power, Pon & Lan are all green on the Openreach box.

I am currently using the original cables but with the old router so guess cables are ok but will try and swap them out.

What is ONT ?

Thanks

[KeithFrench]

It is unlikely that something has just failed because it was turned off for a short while.

You say how many green lights you have, it would be more helpful to know exactly which ones are green. There is no orange light on the eero. I assume that it was red, which would signify no internet connection. Are you sure that the Ethernet cable is OK between the eero & the ONT, it may not be pushed in all the way. If possible try another cable.