Broadband failure

[Theshed]

I unplugged our system yesterday to put up Christmas Tree, on reconnection nothing worked.

We had three green lights on the Openreach box, Eero light was orange and the small black box, that connects to Eero had green and yellow on reverse but only two of the usual 3 blue lights on the front.

The router had a flashing orange light on front.

I tried all the usual resets but nothing.

This morning I have plugged in our old Router and we are back on line but phone does not work.

I am assuming the Router at fault but is there anything else I can try first ?

Thamks

[DJI_MINI_2_SE]

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@Theshed wrote:

Bit confused at this. If the Fibre ends at Openreach box are you saying it connects wirelessly to Eero and I don't need the Ethernet cable ?

I thought wired signal went to eero then out to devices wirelessly.

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The fibre cable connects to the ONT (green connector) the Ethernet cable then connects the ONT to the Router and as you say the router then uses Wi-Fi to connect to your devices.

If  you have more than one device that needs to be connected by Ethernet you need a switch as there is only one port spare on the eero Router (as mentioned earlier in the thread) if you watch this video below it explains how to use a switch,  you can find TP-Link switches for around £10.

Ignore all the stuff he says about printers this is just to show the basic set up - 

https://youtu.be/Qc7S4fno_I8?feature=shared&t=296

[Michelle-TalkTalk]

Morning,

Please let us know if you need any assistance.

Thanks

Michelle

[Theshed]

Thanks all.

I will keep check on speed over next week or so and look at buying that hub.

[ferguson]

You connect the ONT to the eero via ethernet as usual. Then you connect the switch to the other port on the eero and voilà, you have extra ethernet ports!  🙂

[Theshed]

The splitter looks just the job to keep speed as it was with router before it died.

So to keep the main users connected I guess Open reach cable would go to Hub then outs to eero, Tv and PC ?

[Theshed]

Bit confused at this. If the Fibre ends at Openreach box are you saying it connects wirelessly to Eero and I don't need the Ethernet cable ?

I thought wired signal went to eero then out to devices wirelessly.

[KeithFrench]

To extend the number of Ethernet ports, simply buy one of these gigabit switches (less than £10):-

https://www.amazon.co.uk/TP-Link-LS1005G-Wallmount-Ethernet-Splitter/dp/B07VWB347G/ref=sr_1_3?crid=1... 

[KeithFrench]

The eero does a speed test automatically. To see the latest results in the eero app go to Home > Internet and it is shown there, plus there is a button to run another speed test.

[DJI_MINI_2_SE]

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@Theshed wrote:

So the eero only has 3 ports.

Power, Voip and Fibre in.

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The eero router has power and two Ethernet ports - 

The fibre cable stops at the ONT (Openreach box)

eero

[Chris-TalkTalk]

I see, to run the test via Ethernet you would need to disconnect the DVA but I wouldn't bother unless the speed is low over wifi

Chris

[Theshed]

Hi

So the eero only has 3 ports.

Power, Voip and Fibre in.

So I am not able to use an Ethernet to hard wire PC or Tv.

Or am I missing something ?

[Chris-TalkTalk]

Sorry, I'm not sure what you mean by 'not an option with the eero'

[Theshed]

So far yes, but we are working evenings this week so have yet to try service in 'normal' use.

Will be back in touch if needed.

Can I ask one more question.

Before running the test, it says 'best done with ethernet cable attached'.

Why is this not an option with the eero ?

[Chris-TalkTalk]

Thanks for running the tests, so does everything seem to be running OK now?

Chris

[Theshed]

Screenshots from Fast.com

Test 1Test 2

[Theshed]

Good Morning Chris.

I have ran two speed tests this morning.

Speed Test 10/12/24 10AmScreen shot from first one attached.

For reasons unknown second did not stay on screen long enough to screenshot.

But, it did say status 'good'.

Speed appears ok, but I have not been home of an evening to confirm.

I did note, on the speed test introduction it did say best speeds are obtained by using an Ethernet cable.

Obviously this is not something I am able to do which was the original cause of the fault.

Sorry Chris

I just re-read your message I did not use Fast.com so will run again using Fast.

Thanks

[Chris-TalkTalk]

Hi Theshed,

Can you run a couple of speed tests on fast.com, at least 10 minutes apart, and let me know what speeds your get

Chris

[Theshed]

Ok so after the speed test I received an Email with a number advising me to make contact.

After going through the menu I was advised to leave a mobile number.

I was then sent a series of suggestions that I had already tried.

Then got onto Live Chat, was cut off after an hour and had to text.

Back on again and same questions !

I am now waiting for 'further investigation'. taking upto 3 days, so hopefully after the weekend I will have an answer.

So far very unimpressed and I'm not sure the fault was actually understood. 😠

[Theshed]

So, received an Email requesting that I call a given number.

I rang that number and the message told me to leave mobile number for help by text !

[Theshed]

Ok, so ran the speed test, and this is what came back ?

We’ve opened a repair case to investigate any potential issue with your connection.

We’re looking into it and should have an update in the next 5 minutes.

Come back to this timeline to see all future updates on your case.