Broadband fault

[DRRP_]

I reported a fault on Thursday and a CityFibre engineer came out the next day. He said that another team would need to come out to do the repair but I now have no way of checking the status of this fault. How do I track issues like this when I can’t speak to anyone on the phone and the live chat and Twitter DMs go unanswered?

[Debbie-TalkTalk]

Hi DRRP_

Do you still need help with this?

[Debbie-TalkTalk]

Hi DRRP_

I'm really sorry to hear this.

Please can you add your name, TalkTalk account number and FTTP order number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie