NEED SOME HELP?

Joshcole · ‎21-08-2024

My fibre cable from the telegraph pole has snapped and is currently lose on the road

i I have rang city finer and they said to get in touch with my internet provider but it’s proving difficult

Karl-TalkTalk · ‎22-08-2024

Excellent.

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Joshcole · ‎22-08-2024

I can confirm this has been sorted thank you

Karl-TalkTalk · ‎22-08-2024

Hi

I've been advised by Cf that this issue should be resolved, Can you confirm ?

Thanks

Karl.

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Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Karl-TalkTalk · ‎21-08-2024

hi @Joshcole

City Fibre have scheduled an engineer for 22nd (tomorrow) AM. Can you make sure that someone over 18 is available for the engineer please.

Thanks

Karl.

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Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Karl-TalkTalk · ‎21-08-2024

Hi

Are you able to take a picture of the snapped cable and PM this to me, so I can attach to the report to CF.

Thanks

Karl.

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Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Joshcole · ‎21-08-2024

Thank you, do you have idea on a timeframe?

Karl-TalkTalk · ‎21-08-2024

Hi

I've asked that this is logged out to City Fibre for you.

Thanks

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Gliwmaeden2 · ‎21-08-2024

Staff will pick this up during the day, @Joshcole.

Gliwmaeden2, a fellow customer.

This post is a little old and may not be relevant anymore…

NEED SOME HELP?

Broken fibre cable