CONTRACT COMING TO AN END

[mockingbird43]

Hi all i just want to ask a few questions relating to my conntract coming to an end.

so my contract is up for renewal on the 8th of december and wondered if its normal that the upgrades and offers page is blank ? do i have to make contact with sales to get the best deal or whats the best procedure to get the best priced internet service based on my specific needs! There are lots of great deals from the other large providers and be good to see what talk talk can do for a long standing customer? sugestions welcome

[nambuso-TT]

Hi there @mockingbirdmedia Thank you very much for letting us know. Please do consult with the better value team and they will offer you a better deal. 

Alternatively, you can use the below live chat link to live chat with us. Thanks

https://community.talktalk.co.uk/t5/Articles/Our-live-chat-team/ta-p/2230529

[mockingbird43]

My son as already explained the contractual penalties if i decide to leave talk talk this time! hopefully it wont come to that and they offer me a better deal but im not holding my breath on that ! Thanks though for the heads up

[ferguson]

Personally, I would leave it a couple more weeks until you are in the last 30 days of your contract, at which point you are in a position to switch elsewhere without penalty. 

[mockingbird43]

i will call monday and get my son authorized to speak on my behalf , thank you for your help 

[Philile-TT]

Recorded authorization from you may be required if they allow him to continue with the conversation. 

[mockingbird43]

will i be able to get my son to deal with it over the phone?

[Philile-TT]

Please call in to have the offers available discussed with you over the call. 

Please use the number 03451720088 during these hours Monday to Friday: 9am - 7pm | Saturday: 9am - 6pm

[mockingbird43]

cleared all the browser history and still nothing ! 

[Philile-TT]

Okay no worries. 

[mockingbird43]

i will check and come back to you 

[Philile-TT]

Hi @mockingbirdmedia just to confirm have you tried to clear your browsing history and clear your cache, and cookies then retry to check if the offers are showing? Because you are able to renew your contract when you are 90 days to end of contract.