Callsafe email

[davidl1]

Hi                                                                                                                                                                                         

 I have received an email from TalkTalk saying that Callsafe will shortly be chargeable. As far as I am aware, as I am using VOIP (digital voice) and call safe is not avaiable, I am assuming this is an error and no additional charge will be made to my account.

Thanks

[davidl1]

Yes, as far as I can tell, we certainly have had no nuisance calls, calls are being screened too

regards

[ferguson]

Is it working on incoming calls?

[Mandisa-TT]

Yes @davidl1 and I have escalated this for you and I will be able to give you an update on this thread as soon as I get a respond. 

[davidl1]

Hi

That doesnt seem to be the case, its a bit confusing ! I have asked similar on this post, just awaiting  clarification. I have upgraded to voip and still have callsafe ! But it dowsnt show on my account dashboard 

[Mandisa-TT]

Thanks @Gliwmaeden2 

[Gliwmaeden2]

@Weevie, just set up Last Caller Barring instead.

Information about it is found using the forum search engine. 

[Mandisa-TT]

Hi @Weevie To get help, you must start your own thread. To create your own thread, go to the main page for the board in question & click the "Start a topic" button.

[Weevie]

I understand that Callsafe is not available on Full Fibre (VOIP) - Is there another way to block unwanted callers ? 

because before Callsafe, we used to get many spam calls and I will not be very happy if they resume, if I upgrade to FTTP

[Mandisa-TT]

You welcome @davidl1. 

[davidl1]

Thanks @Mandisa-TT much appreciated !

Regards 

[Mandisa-TT]

I have escalated the issue to my manager too and once we have an update, we will be able to respond here on the thread. 

[davidl1]

Brilliant. once again thanks for your help

Regards 

[davidl1]

Thanks for your help perhaps you could also escalate the issue I noted that @Gliwmaeden2   has flagged it up

many thanks 

[Mandisa-TT]

I understand, the issue has been escalated and you will be updated when we receive any respond. Is there anything else we can assist you with?

[davidl1]

Thanks again for your reply I noticed that @Gliwmaeden2  has flagged the issue up perhaps you could escalate it ? I am much too busy at the moment to make long phone calls, it is a general issue with any luck it should be sorted at some point.

Thanks for your help       

[Mandisa-TT]

I understand, is there anything else we can assist you with?

[davidl1]

Thanks ,I don't want it cancelled just to be able to control it through my account !

Thanks for your reply 

[Philile-TT]

@davidl1 can I ask that you please contact the full fibre team for further assistance they will let you know what is going on. 

Contact Number: 03451720074  

Opening Hours: 

VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed

[davidl1]

Hi 

Thanks for your reply, we are going round in circles !! when I log into my account I am told callsafe isn't available as I am using digital voice, even though it is enabled and working on my account.  (Please see below) others have reported the same, therefore there is no option on 'manage your package'  to manage it. It seems to be a system problem.

once again thanks for your reply

David

--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

CallSafe

CallSafe is our calling feature to stop unwanted calls. Find out more about CallSafe here.

Account number:

xxxxxxxxxxxxx

Phone number:

xxxxxxxxxxxxx

CallSafe isn't available with Digital Voice

You currently have Digital Voice, which uses your broadband connection instead of a traditional landline. Because of this, CallSafe is not available on your service.

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[Philile-TT]

Yes @davidl1 you are using VOIP. You should be able to use it as @Gliwmaeden2 has mentioned it available to TalkTalk customers, it does not state that you are unable to use it if you have full fibre. 

https://community.talktalk.co.uk/t5/Articles/About-CallSafe/ta-p/2204784