Callsafe email

[davidl1]

Hi                                                                                                                                                                                         

 I have received an email from TalkTalk saying that Callsafe will shortly be chargeable. As far as I am aware, as I am using VOIP (digital voice) and call safe is not avaiable, I am assuming this is an error and no additional charge will be made to my account.

Thanks

[davidl1]

Sure it will be sorted soon ! It's well worth £1 a month before the days of callsafe we were getting about 5 or 6 nuisance calls a day with callsafe its zero.

Regards 

[ferguson]

Yes, it is undoubtedly confusing! And annoyingly My Account does not always behave as it should. But it seems that you do have it and the options are as advised.

[davidl1]

@ferguson Yes that's fine I am Ok with that the problem is that according to my account its not compatible with Voip therefore its not available under manage settings. The Web site now says callsafe is available to all, clearly a change of policy by Talktalk.... my questions have been flagged and escalated .. perhaps have a definitive answer soon 

Regards 

[ferguson]

OK, in which case you are going to be charged £1 a month from January, or you can cancel beforehand if you do not wish to continue.

[davidl1]

Yes, as far as I can tell, we certainly have had no nuisance calls, calls are being screened too

regards

[ferguson]

Is it working on incoming calls?

[Mandisa-TT]

Yes @davidl1 and I have escalated this for you and I will be able to give you an update on this thread as soon as I get a respond. 

[davidl1]

Hi

That doesnt seem to be the case, its a bit confusing ! I have asked similar on this post, just awaiting  clarification. I have upgraded to voip and still have callsafe ! But it dowsnt show on my account dashboard 

[Mandisa-TT]

Thanks @Gliwmaeden2 

[Gliwmaeden2]

@Weevie, just set up Last Caller Barring instead.

Information about it is found using the forum search engine. 

[Mandisa-TT]

Hi @Weevie To get help, you must start your own thread. To create your own thread, go to the main page for the board in question & click the "Start a topic" button.

[Weevie]

I understand that Callsafe is not available on Full Fibre (VOIP) - Is there another way to block unwanted callers ? 

because before Callsafe, we used to get many spam calls and I will not be very happy if they resume, if I upgrade to FTTP

[Mandisa-TT]

You welcome @davidl1. 

[davidl1]

Thanks @Mandisa-TT much appreciated !

Regards 

[Mandisa-TT]

I have escalated the issue to my manager too and once we have an update, we will be able to respond here on the thread. 

[davidl1]

Brilliant. once again thanks for your help

Regards 

[davidl1]

Thanks for your help perhaps you could also escalate the issue I noted that @Gliwmaeden2   has flagged it up

many thanks 

[Mandisa-TT]

I understand, the issue has been escalated and you will be updated when we receive any respond. Is there anything else we can assist you with?

[davidl1]

Thanks again for your reply I noticed that @Gliwmaeden2  has flagged the issue up perhaps you could escalate it ? I am much too busy at the moment to make long phone calls, it is a general issue with any luck it should be sorted at some point.

Thanks for your help       

[Mandisa-TT]

I understand, is there anything else we can assist you with?