Callsafe email

[davidl1]

Hi                                                                                                                                                                                         

 I have received an email from TalkTalk saying that Callsafe will shortly be chargeable. As far as I am aware, as I am using VOIP (digital voice) and call safe is not avaiable, I am assuming this is an error and no additional charge will be made to my account.

Thanks

[davidl1]

Yes its very confusing, I have a banner on my account saying that I will shortly be charged £1.00 per month, I don't mind that its a great system, also there is a highlighted link with a shortcut to callsafe on the banner, If I click on it it tells me its not available with VoIp. however it is and seems to be working ! 

Just waiting for a response from TalkTalk now my Questions have been highlighted and escalated.

Perhaps it would be an idea to start your own thread that way Talktalk will know its a general issue. I am sure many wont bother and just pay £1.00 a month, without checking if it works or not.

On the web site it did say it wasn't available with digital voice awhile ago, checking now it says available to all. I am hoping its just an error with 'My Account' and will be sorted. I would like to be able to be able to edit blocked and allowed numbers via 'my account as before'

Regards    

[aa2000]

I'm also a TT VOIP customer and interestingly, whereas CallSafe was effectively removed from My Account and from 1472 for many months, all of a sudden I discover that the service has been restored on 1472, though not in My Account.   

So confusing then that we are informed by TT that 'CallSafe isn't available with Digital Voice'.   If it worked with VOIP originally, why are TT saying not now, yet at the same time reinstating it on 1472 at least?  I too want to keep it as it's a great service that does what it says on the tin. 

[davidl1]

Sure it will be sorted soon ! It's well worth £1 a month before the days of callsafe we were getting about 5 or 6 nuisance calls a day with callsafe its zero.

Regards 

[ferguson]

Yes, it is undoubtedly confusing! And annoyingly My Account does not always behave as it should. But it seems that you do have it and the options are as advised.

[davidl1]

@ferguson Yes that's fine I am Ok with that the problem is that according to my account its not compatible with Voip therefore its not available under manage settings. The Web site now says callsafe is available to all, clearly a change of policy by Talktalk.... my questions have been flagged and escalated .. perhaps have a definitive answer soon 

Regards 

[ferguson]

OK, in which case you are going to be charged £1 a month from January, or you can cancel beforehand if you do not wish to continue.

[davidl1]

Yes, as far as I can tell, we certainly have had no nuisance calls, calls are being screened too

regards

[ferguson]

Is it working on incoming calls?

[Mandisa-TT]

Yes @davidl1 and I have escalated this for you and I will be able to give you an update on this thread as soon as I get a respond. 

[davidl1]

Hi

That doesnt seem to be the case, its a bit confusing ! I have asked similar on this post, just awaiting  clarification. I have upgraded to voip and still have callsafe ! But it dowsnt show on my account dashboard 

[Mandisa-TT]

Thanks @Gliwmaeden2 

[Gliwmaeden2]

@Weevie, just set up Last Caller Barring instead.

Information about it is found using the forum search engine. 

[Mandisa-TT]

Hi @Weevie To get help, you must start your own thread. To create your own thread, go to the main page for the board in question & click the "Start a topic" button.

[Weevie]

I understand that Callsafe is not available on Full Fibre (VOIP) - Is there another way to block unwanted callers ? 

because before Callsafe, we used to get many spam calls and I will not be very happy if they resume, if I upgrade to FTTP

[Mandisa-TT]

You welcome @davidl1. 

[davidl1]

Thanks @Mandisa-TT much appreciated !

Regards 

[Mandisa-TT]

I have escalated the issue to my manager too and once we have an update, we will be able to respond here on the thread. 

[davidl1]

Brilliant. once again thanks for your help

Regards 

[davidl1]

Thanks for your help perhaps you could also escalate the issue I noted that @Gliwmaeden2   has flagged it up

many thanks 

[Mandisa-TT]

I understand, the issue has been escalated and you will be updated when we receive any respond. Is there anything else we can assist you with?