Callsafe

[davidl1]

Hi

Just a quick question, how do I manage Callsafe from my account, or is this not possible? The option seems to have been removed I have been waiting for an update for months. There was a banner advising of a price increase at one time clicking on it would take you to the management page, it has now disappeared any advice appreciated 

[mandisa1-TT]

You are most welcome:)
Have a lovely Evening and take care @davidl1 🙂

[davidl1]

Hi @mandisa1-TT  All Ok at the moment thanks once again thanks for your help 😀

Regards  

[mandisa1-TT]

You are most welcome @davidl1 🙂
Glad I could help.

While I still have you online, I would like to confirm is there anything else that I can assist you with today?

[davidl1]

Hi @mandisa1-TT  I have found it !! many thanks for your help, i didn't realize it had been moved from its original place. Once again many thanks for you continuing help much appreciated

Kind Regards   

[mandisa1-TT]

Once you have clicked on callsafe you will be presented with a page to manage callsafe at the top there is a green banner written " Stop unwanted calls with your number list and screen unidentified calls
Find out more about CallSafe here.

Then just below there, there are 3 tabs, account number, phone number and call status option written on, below it there is a manage option.

Please let me know if that worked.

[mandisa1-TT]

Once you have clicked on callsafe you will be presented with a page to manage callsafe at the top there is a green banner written " Stop unwanted calls with your number list and screen unidentified calls
Find out more about CallSafe here.

Then just below there, there are 3 tabs, account number, phone number and call status option written on, below it there is a manage option.

[davidl1]

I have done that !

[mandisa1-TT]

You will be presented with a page written " my packages and add ons"
2. Please scroll down to my telephone and click on the block written "call safe"

[mandisa1-TT]

1. Please click on the block, written Your package and click on the blue bar written "manage your package" 

[davidl1]

Hi 

I have tried clearing the cache and temp files I have tried a different browser it is not visible 

[mandisa1-TT]

I have just accessed your account the function is available on my end, can you please try clearing your browser cookies and cache and access my account again, let me know as soon as you have accessed it, I will then guide you step by step.

[davidl1]

Thank you !

[mandisa1-TT]

Kindly bear with me, while I look into this for you.

[davidl1]

Hi 

Yes, I have no option to manage callsafe, other manageable options are there

Regards

[mandisa1-TT]

Hi there @davidl1 
Just to confirm the are 4 steps :
1.Log into My Account
2.Head to Manage your package

3.Select CallSafe

4.Choose Manage CallSafe

On the link that @Gliwmaeden2 sent you, there is a block "how to use call safe" please click on it, this is our guide to using call safe.

So do you mean option 4 is missing from the options presented to you?

[davidl1]

@mandisa1-TT please see my response to @Gliwmaeden2 

[mandisa1-TT]

Thank you so much for the support @Gliwmaeden2 

 

[davidl1]

Hi 

Thanks for your reply, however I have followed your instructions, I also tried this before I requested help, however the option to mange Callsafe is missing from the list of manageable options.

Regards

[Gliwmaeden2]

These are the current available instructions, @davidl1:

https://help-centre.talktalk.co.uk/Telephone/Telephone_security/How_to_use_CallSafe

If you need further help, call 03451 720088 or use Chat if you no longer want the service. There was a deadline for removing it yourself back in January, to avoid being charged for it.