Cannot connect to Cisco vpn

[Plees]

Hi, I have recently received a new router and cannot connect to my Cisco VPN please can you help. Your help is greatly appreciated 

[sabelo-TT]

Thank you for this. Are you able to double check if you are able to login to your router Admin confirm if your router firmware is updated?

[Plees]

Hi I've had this issue before and it's to do with the firmware of the router.

[sabelo-TT]

Hello there @Plees, have you tried checking on your HomeSafe settings via your MyAccount?