I have been with Quidco cashback site for several years and cashback payments via BACS have always been processed promptly. Since my account has been upgraded from fibre 65 to full fibre 150 the payments are showing a fault.
Quidco asked me to try using data via a mobile rather than my home wifi. And this worked straight away.
So is there some security setting imposed blocking these payments?
No, this is the new router sent by talktalk about a week in advance of installation. The Open reach guy installed it. Still do not know how to locate firmware.
It's listed in the details when you log into the router, @carrotmuseum2.
Gliwmaeden2, a fellow customer.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
Have you had a different router since the upgrade & what firmware is the current router running?
The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support. NB. Online Chat is now available after logging into MyAccount.
