Cisco VPN not working

[Plees]

Not connecting to Cisco VPN on laptop please can you help 

[Michelle-TalkTalk]

Good morning,

I'm really glad to hear this and thanks for confirming 🙂

Thanks

Michelle

[Plees]

Hi Debbie thank you for your help the issue is now fixed and can now connect to the VPN.

Many thanks for your help 

[Debbie-TalkTalk]

Hi @Plees 

I've made a change to your router firmware, please can you retest?

[Debbie-TalkTalk]

HI @Plees 

Apologies for this.

I will make a change to your router firmware and I will post back here to confirm once this has been completed.

Debbie

[KeithFrench]

This is a known issue and most likely you have one of the Sagemcom routers running firmware V202. If that is the case, you need the firmware downgraded to V174.

I have asked one of TalkTalk's support to pick your thread up and downgrade it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-


Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.