Streaming trouble

[RickB2]

Im having trouble getting to talk to a person at Talktalk. Freedom Fibre have passed the buck with my problem. My PS4 and fire sticks dont work properly. I have found if i change the MTU of my PS4 from 1500 to 1472 it works. I have found out that Firesticks are set to 1500 also but there is no setting to change in them without hacking the operating system. Is there some way of getting the fire sticks to work.

[Michelle-TalkTalk]

Hi Rick,

I'm sorry to hear this. Please let us know how you get on today.

Michelle

[RickB2]

It is still not resolved. Freedom fibre left a voice message on my partners phone saying they will phone back. Its been a few days and they have not phoned back. I will try them tomorrow.

[Michelle-TalkTalk]

Hi Rick,

I'm sorry to hear this. Thanks for the update and hopefully it won't take the team long to resolve this for you.

Thanks

Michelle

[RickB2]

I have spoken to someon at Talktalk. It is getting passed back to Freedom Fibre. I have lost count how many phone calls I have made over this now.

[Debbie-TalkTalk]

Hi RickB2

I'm sorry to hear this.

Can I just check, have you contacted the Freedom Fibre team on 0345 172 5139?

[Divsec]

Hi @RickB2 unfortunately you've just hit the long weekend! There should be a skeleton staff on Monday who can help but before then it will be down to your fellow customers.