Streaming trouble

[RickB2]

Im having trouble getting to talk to a person at Talktalk. Freedom Fibre have passed the buck with my problem. My PS4 and fire sticks dont work properly. I have found if i change the MTU of my PS4 from 1500 to 1472 it works. I have found out that Firesticks are set to 1500 also but there is no setting to change in them without hacking the operating system. Is there some way of getting the fire sticks to work.

[Michelle-TalkTalk]

Hi Rick,

Thanks for the update and I'm sorry to hear this. I've contacted the Freedom Fibre Team again and have asked if they can contact you with an update as soon as possible.

Thanks

Michelle

[RickB2]

Hi Michelle,

Thanks for getting someone to give me a ring. They seemed quite enthusiastic but lacking in technical knowlage. He did the tests they all do but as usual they couldnt find the issue. He then contacted Freedom Fiber tech and called me back. As usual Freedom Fibre said there is nothing wrong so we did a bit of equipment swapping with the fibre connection and the copper connection but still no solusion. He told me that he would do a bit more digging and would call me back the next day. Seemed to be making it a personal quest to help me out. That was a week ago, still waiting. Im starting to wonder if im black listed or something. One good thing came out of it. He gave me a link to set me up as a nominated user. Should make it easier when I'm on the phone to them.

Rick

[Michelle-TalkTalk]

Morning,

I'm sorry for the delay. I've escalated this over to the Freedom Fibre Team and have asked the team to contact you ASAP.

Thanks

Michelle

[Gliwmaeden2]

Your Talktalk phone number  / account number is essential for identification of the account, @RickB2.

There's a separate space for the mobile phone no.

SAVE CHANGES if you need to alter anything. 

[RickB2]

Hi Michelle,

Please get them to ring me. I have updated my profile. I have used my mobile phone number.

Thanks

Richard

[Michelle-TalkTalk]

Good afternoon,

I'm sorry to hear that. Would you like me to arrange for someone from the Freedom Fibre Team to contact you directly? Please can you add your full name and Account number to your Community Profile. Please do not post any personal information on the Community.

Thanks

Michelle

[RickB2]

Well Freedom Fibre have officially given up on trying to fixing my problem. As im part of a free trial and I still have access to my copper line connection which works they told me to just use that. I told them that their free tial for me has failed. I am concerned that when my copper line is switched off i will have an internet connection that doesnt work properly. They even put me through to their sales department to change supplier. I was put on hold and ended up listening for a long time to their on hold music. Nobody picked up. I think i was sent down a dead end to get rid of me.

[Michelle-TalkTalk]

Hi Rick,

I'm sorry to hear this. Please let us know how you get on today.

Michelle

[RickB2]

It is still not resolved. Freedom fibre left a voice message on my partners phone saying they will phone back. Its been a few days and they have not phoned back. I will try them tomorrow.

[Michelle-TalkTalk]

Hi Rick,

I'm sorry to hear this. Thanks for the update and hopefully it won't take the team long to resolve this for you.

Thanks

Michelle

[RickB2]

I have spoken to someon at Talktalk. It is getting passed back to Freedom Fibre. I have lost count how many phone calls I have made over this now.

[Debbie-TalkTalk]

Hi RickB2

I'm sorry to hear this.

Can I just check, have you contacted the Freedom Fibre team on 0345 172 5139?

[Divsec]

Hi @RickB2 unfortunately you've just hit the long weekend! There should be a skeleton staff on Monday who can help but before then it will be down to your fellow customers.