Cusomer Service

[Robbie2615]

15 February 2024 @ 0938 to 1045

I have been with TalkTalk since 26 September 2006. I always thought that I had a reasonably good service. I have had Full Fibre broadband since the middle of 2018. Since then I have constant trouble with the VoIP landline.

Although it has in the past been fixed after about a hour on my mobile phone I am completely frustrated with this last episode. Having been on the phone for 59mins 23secs the was a beep on the mobile and I was cut off. The person at the service end did try to ring me back but after 3 rings cut the call before I could answer. On top of this I have a hearing problem and could not understand what was being said, she had a strong foreign accent and spoke very  quick.

Why can there not be a call centre in the UK?

[Debbie-TalkTalk]

Hi Robbie2615

Thanks for your Private Message. I can send you a replacement DVA for testing, would you like me to arrange this?

[Michelle-TalkTalk]

Hi Robbie,

I'm really sorry to hear this and we can look into this for you here. Can I just confirm, what issues are you experiencing with the VOIP service at the moment please?

Thanks

Michelle