Digital Voice (VOIP)

[Itsmoth]

In March last year Talktalk upgraded my broadband supply and a new cable was installed by City Fibre as part of a Full Fibre rollout providing FTTP in my area.

At that time the City Fibre engineer who installed the supply informed me that I would now be able to plug my Panasonic DECT landline phone into the green phone socket on the back of the new Talktalk Hub 2 which was provided to enable Digital Voice (VOIP).

I have tried to do this on several occasions without success and am contacting you for advice on whether this facility needs to be activated by Talktalk.

I am also considering upgrading my package to 500GB with Digital Voice (VOIP)  and would appreciate your advice on how to proceed.

Kind regards

[Arne-TalkTalk]

Hi Itsmoth

Cease and re-provides usually has around 10 days downtime this is to swap the number over to the Voip service, will have no effect on your email address 

Call us and ask to speak to the full fibre team. 

Regards

[Gliwmaeden2]

If you stay with the current set up, you won't be left without another opportunity to upgrade to Full Fibre, specifying that you want it with your current phone number for VOIP at the time of accepting the offer and placing the order, @Itsmoth.

For all orders and the timing use Chat or phone 03451 720088 - don't use My Account. 

[Itsmoth]

Hi,

Many thanks for the information.

Does “ceased and reprovided” mean that my current internet and land-line phone connection will be cut off and if so, are you able to say how long for? Also, when reprovided, would I retain my current telephone number and tiscali email addresses?

My hope is to upgrade to TalkTalk Full Fibre 500 with the amazon Eero Pro 6 Router and Digital Voice (VOIP) and would be grateful to know if you think that is possible and if so, do you have a contact number to discuss and hopefully progress this matter further.

Finally, if I choose to stay with my current set-up what will happen to my landline phone when the old copper cables are made obsolete in 2025?

Kind regards and many thanks for your patience.

[Arne-TalkTalk]

Hi Itsmoth

Sadly It will need to be ceased and reprovided meaning a loss of service, then a whole new order placed on City fibre if you wish to add VOIP. 

Sorry.

[ferguson]

Hi, my bad, I was speaking in jargon to the other poster. Yes, my suggestion is that you wait for further information from the TalkTalk team when they are back on Monday. The inference from the Hub being supplied and what the City Fibre engineer said does suggest that VoIP should be available.

[Itsmoth]

Many thanks for your replies.

I'm afraid I don't know what or who 'OP' is?

It's difficult to understand why TT would send me a new Hub 2 router which has the green phone socket at the rear together with instructions on how to plug the phone into it if it wasn't intended for that to happen?

Your comment seems to suggest you're waiting for further information. Is that the case?

Kind regards

[ferguson]

@Gliwmaeden2 The reason I said "hmmm" is because OP said "not sure," not that it wasn't done with original order. I suspect you may be right, but it's speculative at this point, which is why I wasn't more specific at this point.

[Gliwmaeden2]

It requires a cease service and reorder of the whole thing to include VOIP if it wasn't done with the original order, @Itsmoth.

So what's worth finding out about is whether you can get the upgraded service plus VOIP without such a disruptive amount of downtime. 

You'd need to order via Chat or phone 03451 720088 to discuss it.

Forum staff won't be able to set up a new deal for you either way. They can track progress of the order and fault check the service. 

[ferguson]

I fear all I can offer is a "hmmm."  Please bear in mind that the support team won't be back online now until Monday. 

[Itsmoth]

Hi Debbie,

Not sure.

At the time I had a message from talktalk telling me that City Fibre would be installing Full Fibre into my property and that’s just what happened. There were no choices offered.??

[Debbie-TalkTalk]

Hi Itsmoth

Just to confirm, did you originally sign up for FTTP with VOIP? We can't add this on after the order has gone live.