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Digital Voice and App

Nadeem-Aslam
Participant
Private Message
Message 64 of 64

Hi 

Today i had my internet upgraded to full fibre, I have a Hub 2 but i won't be using it as i have a more advanced personal router and will keep the Hub 2 as backup.

The openreach engineer just told me to test internet which we did with Hub2 plugged in to avoid any possible issue, but he never checked if the phone worked. I was hoping to just use the Digital Voice App, but i can't see where to register mobiles etc - maybe as details not updated in my account. Also don't know if i can get a digital adapter tot use with my own router then i could use hand sets or do Talk Talk have list of VOIP phone they support.

On a side note - no fault of Talk Talk the open reach engineer has very muddy boots left mud all over laminate - luckily we'd put down protection on our carpet otherwise he'd have soiled 1100 pounds worth of flooring - i don't know if you can support but i'd like to raise as complaint most engineers. I've ever had either ask if ok to come in with boots or the have protectors they put over their boots. 

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63 REPLIES 63

Message 61 of 64

Have you tried connecting the hub 2 and using the digital voice service via the hub?

Chris

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Message 62 of 64

How long does it take for the system to acknowledge the upgrade as my account listed as Fibre 65 and not Full Fibre 65 - also it says We’re sorry but the TalkTalk Digital Voice App is not available on your current TalkTalk package - so i'm assuming it for the same reason as above.

My free upgrade email clearly stated digital voice and a Hub 2 was also sent out - By the way i'd read all the articles already - since My account does not acknowledge the upgrade and therefore i can't register for Digital Voice App and therefore the landline not accessible to me at moment.

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Chris-TalkTalk
Support Team
Staff
Private Message
Message 63 of 64

Hi Nadeem-Aslam,

 

I'm sorry but we don't have a list of phones that we support. Please take a look at the following two help articles and then let us know if you need any further assistance

 

Digital Voice | What is Digital Voice | TalkTalk

TalkTalk Digital Voice App - TalkTalk Help & Support

 

Regarding the Openreach engineer behaviour, you can report this directly to Openreach 

 

Complaints policy | Openreach

 

Thanks

Chris

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