Digital voice.

[jenfedup]

I have had my landline switched to digital voice today but there is nowhere on router to plug in phone.  So I now have no landline.

I spent 2 and half hours in chat this morning asking for a router with a phone socket and just got passed from department to department with agents who seemed unable to grasp what a phone socket is.  I am very annoyed.  I spent 3/4 of an hour queueing yesterday on phone to point out no phone socket and the agent then said a new one would be sent before switching.  This morning switch had happened and I have no phone.  The router is a black one with talk talk written on it.

I just want someway of plugging phone in

[Chris-TalkTalk]

Thanks for updating your profile, I've ordered a replacement router, it should be with you within a couple of working days

Chris

[Anonymous]

Someone else in the same boat today the good news is they are having their router replaced - 

Digital switch over - TalkTalk Help & Support

[jenfedup]

I have updated my profile for admin

[Chris-TalkTalk]

Hi jenfedup,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks
Chris

[jenfedup]

I already had internet etc. I got an email months ago saying I needed to sign up for digital voice or I would be charged £12 a month to stay on copper phone line. So I agreed to that but no mention was made of router or adapter needed. Until I looked day before I presumed there would be a phone socket. 

[Anonymous]

"I have had my landline switched to digital voice today but there is nowhere on router to plug in phone.  So I now have no landline"

Do you mean you had full fibre installed with digital voice today or you already had full fibre then asked for digital voice?

Was there no mention of a eero router and digital voice adaptor when you ordered?