We’re here 24/7. 365 days a year.
Ask questions. Find your answers. Connect.
Tuesday
I have had my landline switched to digital voice today but there is nowhere on router to plug in phone. So I now have no landline.
I spent 2 and half hours in chat this morning asking for a router with a phone socket and just got passed from department to department with agents who seemed unable to grasp what a phone socket is. I am very annoyed. I spent 3/4 of an hour queueing yesterday on phone to point out no phone socket and the agent then said a new one would be sent before switching. This morning switch had happened and I have no phone. The router is a black one with talk talk written on it.
I just want someway of plugging phone in
Tuesday
Thanks for updating your profile, I've ordered a replacement router, it should be with you within a couple of working days
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
Tuesday
Someone else in the same boat today the good news is they are having their router replaced -
Tuesday
I have updated my profile for admin
Tuesday
Hi jenfedup,
Can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
Thanks
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
Tuesday
I already had internet etc. I got an email months ago saying I needed to sign up for digital voice or I would be charged £12 a month to stay on copper phone line. So I agreed to that but no mention was made of router or adapter needed. Until I looked day before I presumed there would be a phone socket.
Tuesday
"I have had my landline switched to digital voice today but there is nowhere on router to plug in phone. So I now have no landline"
Do you mean you had full fibre installed with digital voice today or you already had full fibre then asked for digital voice?
Was there no mention of a eero router and digital voice adaptor when you ordered?