Well, following a VERY fraught few hours, during which I was reduced to tears of frustration we appear to be back online.
In brief, the number supplied was automated, they advised text messaging in which the bot kept sending us around in circles.
Calling the number again, it said they would send us an Email then hung up, not much good with no internet !
I bought data for my mobile but the information was what we already had.
The text service sent the same useless link, FIVE times, which did not cover our system.
Three different support agents tried to help, starting afresh at each one when we where cut off. The third told us to reset the router after he updated the firmware. Then, nothing, no drop out, no WiFi at all.
I waited on line for an age, constantly being told the quickest way was online or text. Erm ? No.
Eventually someone answered, I explained and they put me through to another automated system.
This time I had enough. Virgin was on standby.
I called to cancel. Would you believe it, an IT support person was able to talk me through set up.
Each device had to be restarted to reconnect to WiFi, and now seems ok ?
All this cost me time and money, not to mention stress.
Why was it not explained that I should restart devices on upgrade, then most of this could have been avoided ?
After this, I will be keeping a close watch on the system to ensure it is as good as promised.
