Drop out options with Eero full fibre

[Matt1980uk]

I’ve moved from BT to TalkTalk on the full fibre option. When I was with BT I used an ASU’s Ax1100 router. Following the move to TalkTalk and some issues with firmware updates, I shifted to the Eero units that came from Talk Talk. I think they’re pretty decent but I have some issues with a black spot. I have a Ring outdoor light which previously connected on my ASUS no problem. With the Eeros it barely if at all connects. I think I need an additional unit to tackle this black spot. Can I ask what’s the options for getting one. Will TalkTalk provide this or would I need to purchase one independently? 

[Michelle-TalkTalk]

Hi Matt,

Thanks for confirming. I've included a Help Guide below, there is an option to Live Chat the team directly to discuss additional eeros.

About Total Home Wi-Fi - TalkTalk Help & Support

Michelle

[Matt1980uk]

Hi Michelle.

I currently have 2 eero units. Previously when I had BT and I had their disc extenders, I needed 3 of these to get full coverage. Which is why I then bought the more powerful ASUS router. Is there the option to have more eeros?

[Michelle-TalkTalk]

Hi Matt,

Can I just confirm, how many eeros do you currently have please?

Thanks

Michelle

[Matt1980uk]

Thank you I’ve added my account info. Like I said the Eero devices for the most part have been great delivering about 550mb on the various devices. It’s just this one black spot. 

[Gliwmaeden2]

Just noticed that you first posted way back in September, @Matt1980uk.

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