Dualband

[Mazzycat]

How do connect a device to 2.4

[Karl-TalkTalk]

Hi

As you have migrated from Shell recently, we have a dedicated Migration Team to assist with any issues.

You can reach the Team by Calling 0345 172 0088 and requesting to speak to the Shell Migration Team, or alternatively, you can find Live Chat to the Migration team at the link below :

https://talktalk.co.uk/migration

We regret that we are unable to assist Shell Migrated customers via the Community at this time, and do hope to offer support in the near future.

Regards,

Karl. 

[Mazzycat]

Yes I am.

[Karl-TalkTalk]

Hi

Are you a recent Shell customer ?

Thanks  

Karl. 

[Mazzycat]

Zyxel

[Karl-TalkTalk]

Hi

What Model router do you have ?

Thanks  

Karl. 

[Mazzycat]

Thank you. I tried to log in to the router by entering the ip address into search bar but there is no username or password on the router.

[Karl-TalkTalk]

Hi

The router will have both 2.4ghz and 5Ghz Wi-Fi bands.  Any device that only uses 2.4ghz will only connect to the 2.4Ghz band.

If having difficulty or you wish to separate the bands, you can log into the router and rename the Wi-Fi channels to keep them separate.

Thanks  

Karl. 

[Mazzycat]

I should have dualband broadband in order to connect devices to either 2.4ghz or 5 ghz. I can't figure out how to add my doorbell camera to 2.4 which is the only ghz it will work on.

[Karl-TalkTalk]

Hi

Can you give a little more detail about any issues you have.

Thanks  

Karl.