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on 10-01-2024 08:43 AM
When I signed up to Fibre150, I received an Eero router. With the help of the engineer I set this up; the next day I received a TalkTalk router; there were no further instruction; I tested the speed of my connection using either router; the Talk Talk router seemed to give the best speed; so that is what I am using. However I still have the Eero - what should I do with it -
1. Can I or should I be using both?
2. If so, how should they be set up?
Thank you.
on 10-01-2024 10:11 AM
Hi again,
You should receive a router returns bag. If you've not then we can send one for you.
Thanks
Michelle
on 10-01-2024 10:05 AM
Thank you. Do you want it returned? If it is to be returned I presume TalkTalk will pay for the return.
Please advise,
Thank you
on 10-01-2024 08:46 AM
Good morning,
Thanks for your post. It's strange that you've received both as you would use one or the other. If you'd prefer to use the wifi hub instead of the eero then this would be fine. You may be asked to return one of the devices.
Thanks
Michelle