Eero not upgrading

[HairyMcbiker]

I have 2 eero that will not upgrade to the latest firmware 

I have tried leaving overnight, manual updates etc but nothing happened 

See pics

[Michelle-TalkTalk]

You're welcome Gerry 🙂

Michelle

[GerryMac]

Thank You Michelle 🤗

Cheers

[Michelle-TalkTalk]

Hi Gerry,

Yes this is correct 🙂

Thanks

Michelle

[GerryMac]

Hi,

@michelle Can you confirm is the Current Version v7.4.2-15?

Just up-dated to this just now.

Cheers.

[Michelle-TalkTalk]

Hi again,

I've just been advised that we're awaiting a root cause from eero so I will let you know as soon as they come back to us. It's sounds like you wouldn't have been able to do it from your side this time but should hopefully be able to going forward.

Thanks

Michelle

[Michelle-TalkTalk]

I'm glad to hear this. I'll check what the Devices Team did and will let you know.

Michelle 🙂

[HairyMcbiker]

All fixed now, what was the issue? Is it something I could have resolved?

[Michelle-TalkTalk]

Morning,

The firmware should now be updated to the latest version. Would you mind checking and confirming please?

Thanks

Michelle

[Michelle-TalkTalk]

Hello again,

Thank you. I've passed this over to our Devices Team now to see why the firmware hasn't updated and if they can update the firmware for you. I'll post back as soon as I receive an update.

Michelle

[HairyMcbiker]

add to where my phone no used to be

[Michelle-TalkTalk]

Morning,

Thanks for your post. Please can you add your TalkTalk Account Number to your Community Profile. Please do not post any personal information on the Community. I can then ask our Devices Team to take a look at this for you.

Thanks

Michelle