Eero stuck on channel 155, please can fix be applied?

[KeithFrench]

Hi Guys,

My eero is now stuck on channel 155, please can fix be applied?

My current firmware is V7.3.3.

Thanks.

[KeithFrench]

Hi @Michelle-TalkTalk 

I have managed to get the laptop to connect to the 2.4GHz band at WiFi 6 speed now, but it still won't connect to the 5GHz as it only supports up to channel 128.

Thanks.

[Michelle-TalkTalk]

You're very welcome 🙂

Michelle

[KeithFrench]

Thanks very much @Michelle-TalkTalk 

[Michelle-TalkTalk]

Thanks @KeithFrench  I've passed this over and will keep you updated 🙂

Michelle

[KeithFrench]

Hi @Michelle-TalkTalk 

Yes, I have a laptop with a WiFi 6 card that only works up to channel 128 (D-Link DWA X-1850). This is now stuck on the 2.4GHz band. It is not even picking up 802.11ax on the 2.4GHz band either. I did check with the Prime support & the eero 6 does support 802.11ax on both the 2.4 & 5GHz bands, as per the specification. It always used to do work at WiFi 6 on either band with the Sagemcom FAST 266 booster.

[Michelle-TalkTalk]

Hi Keith,

Our Devices Manager has asked if any of your devices are experiencing issues on channel 155 please?

Thanks

Michelle

[Michelle-TalkTalk]

Morning Keith,

I've passed this to our Devices Manager now and will keep you updated 🙂

Thanks

Michelle