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Eero stuck on channel 155, please can fix be applied?

KeithFrench
Community Star
Private Message TalkTalk

‎11-06-2024 04:05 PM - edited ‎11-06-2024 05:56 PM

Message 46 of 46

Hi Guys,

 

My eero is now stuck on channel 155, please can fix be applied?

 

My current firmware is V7.3.3.

 

Thanks.

 

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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45 REPLIES 45

KeithFrench
Community Star
Private Message TalkTalk

on ‎12-06-2024 09:38 AM

Message 41 of 46

Thanks very much @Anonymous 

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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Anonymous
Not applicable
Staff
Private Message
In response to KeithFrench

on ‎12-06-2024 09:36 AM

Message 42 of 46

Thanks @KeithFrench  I've passed this over and will keep you updated 🙂

 

Michelle

 

KeithFrench
Community Star
Private Message TalkTalk

on ‎12-06-2024 09:25 AM

Message 43 of 46

Hi @Anonymous 

 

Yes, I have a laptop with a WiFi 6 card that only works up to channel 128 (D-Link DWA X-1850). This is now stuck on the 2.4GHz band. It is not even picking up 802.11ax on the 2.4GHz band either. I did check with the Prime support & the eero 6 does support 802.11ax on both the 2.4 & 5GHz bands, as per the specification. It always used to do work at WiFi 6 on either band with the Sagemcom FAST 266 booster.

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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Anonymous
Not applicable
Staff
Private Message

on ‎12-06-2024 08:19 AM

Message 44 of 46

Hi Keith,

 

Our Devices Manager has asked if any of your devices are experiencing issues on channel 155 please?

 

Thanks

 

Michelle

 

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Anonymous
Not applicable
Staff
Private Message

on ‎12-06-2024 07:34 AM

Message 45 of 46

Morning Keith,

 

I've passed this to our Devices Manager now and will keep you updated 🙂

 

Thanks

 

Michelle

 

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